Refund Policy

At Snapbexx, every item is custom-made just for you. Because of that, we keep things pretty straightforward:

Custom Orders
All sales are final once your design proof has been approved and your order has gone into production. We do not offer refunds or exchanges on custom items.

We provide a proof before production for a reason—this is your chance to review and make sure everything looks exactly how you want it.

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If There’s an Issue
We stand behind our work. If there is a problem with your order (defect, damage, or we messed something up), we want to know.

Please reach out within 3 days of receiving your order with photos and details so we can review and make it right.

We’re real people over here and we’ll always do our best to find a fair solution.

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Color & Product Variations
Colors may vary slightly between mock-ups, screens, and final products due to materials and display settings.

We also use name-brand hats (like Richardson), and while we list exact styles and color names, slight variations from manufacturers can happen.

These are not considered defects.

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Shipping Issues
Once your order has shipped, Snapbexx is not responsible for shipping delays, lost, or stolen packages.

If something happens in transit, we recommend contacting the shipping carrier directly—but we’re happy to help point you in the right direction if needed.