Frequently Asked Questions

What types of hats do you offer?

We offer blank hats, custom hats, beanies, and ready-to-ship Snapbexx Studio designs.

  • Custom hats & beanies → Available individually or in bulk
  • Blank hats & beanies → Available individually or in bulk
  • Snapbexx Studio designs → Ready to ship from the Shop

Don't see the hat or patch style you are looking for?

We carry hundreds of hat styles, colors, and patch options, so not everything makes it onto the website. If you don't see exactly what you're looking for, just ask—we'll do our best to source it through our authorized distributors. To ensure the quality of every order and maintain an efficient production process, we don't decorate customer-supplied hats or beanies.

What is the ordering process?

The quickest, easiest, and most affordable way to order is directly through our website. Simply choose your hat, select your patch options, upload your logo or artwork, and complete your purchase. Once your order is placed, your 7–10 business day turnaround begins. We'll create a digital proof and email it to you - typically within 24 business hours. If you'd like any changes, just let us know. Once your proof is approved, we'll move your order into production.

When your order is complete, we'll email your tracking information or local pickup instructions.

How do I order a custom hat?

Ordering is easy!

  1. Choose your hat from the Hats page (single hats) or Bulk page (matching bulk orders).
  2. Select your patch options and upload your logo, artwork or design inspiration directly from the product page.
  3. Complete your purchase.
  4. We'll email you a digital proof for approval.
  5. Approve your proof (or request changes), and we'll get your order into production.

How do I submit my logo or original artwork?

Upload your logo or artwork directly from the product page when placing your order. We recommend vector files (.AI, .EPS, or .SVG) for the best results, but high-resolution PNG or JPG files work great too.

After your order is placed, we'll create a digital proof and send it over for your approval before production begins.

How long will it take to receive my order?

Our standard turnaround time is 7–10 business days after your artwork proof has been approved.

Bulk orders are often completed even faster, while individual custom orders may take longer depending on product availability or artwork revisions.

We do our best to keep our website updated with supplier backorders. If a selected hat becomes unavailable or won't arrive within our standard turnaround time, we'll reach out to discuss your options - whether that's waiting for the original hat or choosing a different color or style.

Once your order ships, you'll receive pick up instructions or tracking information by email.

Do you offer bulk discounts for custom hats?

Yes! We offer discounted pricing on matching bulk orders.

Simply choose the bulk pack size you'd like from the Bulk page. Each bulk pack consists of identical hats (same hat style, color, patch, and artwork).

Need multiple colors, styles, or designs? Just purchase a separate bulk pack for each variation. If you only need a few extras, you can combine a bulk pack with individual hats from our Hats collection.

If you have questions about your order, we're always happy to help.

What sizes do your hats come in?

Sizing varies by hat style. Most of our hats feature adjustable snapback or hook-and-loop closures, while others are available in fitted, stretch-fit, or XL sizes.

Product pages include the available size options whenever applicable. If you need exact measurements or a sizing guide for a specific hat, just let us know - we're happy to help.

How do I care for my hats?

To keep your hat looking its best, we recommend spot cleaning with mild soap and water. Avoid washing machines, dryers, or prolonged soaking, as they can damage the hat and patch.

Store your hat in a cool, dry place and avoid crushing the brim whenever possible.

Can I include a custom message with my order?

Absolutely! If your order is being sent as a gift or you'd like us to include a short note, simply leave your message in the order notes at checkout, and we'll include it with your package.

What is your return/exchange policy?

Because every custom hat is made specifically for you, custom orders cannot be returned or exchanged unless there is a manufacturing defect or we made an error with your order.

If you experience an issue with your order, please email snapbexxstudio@gmail.com with your order number and a brief description of the issue. Photos are always helpful when applicable. We'll review the issue and work to resolve it as quickly as possible.

Can I collaborate with Snapbexx for a special project or event?

We'd love to hear about it! Whether you're planning a fundraiser, business event, race team order, brand collaboration, or something completely unique, reach out and tell us about your project. We'll work with you to find the best solution for your needs.