Frequently Asked Questions

What types of hats do you offer?

We’ve got it all - custom hats, premade stunners, and a few exclusive branding items to take your style to the next level. Whether you want something unique or prefer to keep it simple, we've got you covered. Head over to the Hats tab for a complete list.

Don't see the hat or patch style you are looking for?

We’d love to list every single hat and patch combo we offer… but we’d also like to sleep occasionally.

With styles, colors, and patch options that could fill a phone book (remember those?), it’s basically impossible to list them all here without breaking the internet.

Instead, hit us up through our Custom Hat Quote Form and tell us what you’re dreaming up — we’ll make hat magic happen without making you scroll for eternity.

How do I order a custom hat?

If you’re wanting a one-off or smaller run, head to our Custom Hat page to start your design request.

If you’re ordering for your crew, team, or business, check out our Bulk Hat page for better pricing and faster turnaround options.


Can I choose the patch style for my custom hat?

Oh, absolutely! Pick your patch—leatherette or acrylic—you name it. You’re in charge here, so get creative and let us bring your vision to life.

How do I submit my artwork for a custom hat design?

Want your design to shine? Make sure to attach your artwork when completing our custom hat quote form. Send us your artwork in the best quality possible:

  • Vector files (preferred): .ai, .eps, or .svg—these are our favorites for that sharp, professional look.
  • High-resolution images: If vectors aren’t an option, send us .png or .jpg (300 dpi minimum, with transparent backgrounds when needed).

How long will it take to receive my custom hat?

Bulk hats orders are the majority of our business - orders of 25+ hats have a turnaround time of 2 weeks. Individual custom hat orders vary - please see the Custom Hats page for current TAT.

Do you offer bulk discounts for custom hats?

Got a squad? We’ve got you. We offer bulk pricing for larger orders. Fill out our Bulk Hat Builder form and we’ll send over some ideas!

What sizes do your hats come in?

Yes, we have hat options that range from youth to adult

How do I care for my custom hat?

Your hat’s a treasure, so treat it right. To remove the tag, we suggest using a knife or scissors to cut the plastic securing the tag. Spot clean with a damp cloth, avoid machine washing, and keep it stored in a cool, dry place to maintain its shape. Your hat will thank you.

Can I include a custom message with my order?

Feeling generous or want to make it personal? Drop us a note during checkout and we’ll add your special message to the order. It’s the little things that make it extra sweet.

What is your return/exchange policy?

Custom hats are a little more personal, so they’re non-refundable unless there’s a defect. Contact us within 30 days and we’ll sort it out.

Can I collaborate with Snapbexx for a special project or event?

Oh, we love a good collaboration! Whether it's an event or a brand activation, hit us up. We'll work with you to create something that’ll steal the spotlight. Make sure to fill out our custom quote form